Privacy Policy | Care Connect Tech

1. Information We Collect

Category	Examples	Source
Contact Data	Phone number, name (if you choose to share), email (if you email us)	You
Message Content	Questions you ask, instructions we send, call recordings (if applicable)	You
Usage & Technical	Timestamps, message IDs, carrier name, device type, IP address (for web visitors)	Automatically from your device/carrier
Opt‑In / Opt‑Out Logs	Copies of your "START," "STOP," and "HELP" messages, plus time & date	You
Support & Billing Records	Payment confirmations (if you purchase extended service), customer‑service notes	You / Payment processor

We do not knowingly collect sensitive categories such as Social Security numbers, precise geolocation, or biometric identifiers.

2. How We Use Your Information

Provide the Service – deliver answers, troubleshoot issues, and personalize guidance.
Operate & Improve – monitor performance, train staff, and develop new features.
Compliance – maintain A2P messaging logs, satisfy CTIA/TCPA record‑keeping, and meet legal obligations.
Security & Fraud Prevention – detect spam, abuse, or unauthorized access.
Communications – send administrative messages (e.g., policy updates) and respond to "HELP" requests. No marketing SMS is sent without your explicit, separate consent.

3. Legal Bases for Processing

We process information:

With your consent (e.g., you text us first or provide data voluntarily).
To perform a contract (the Terms of Service).
To satisfy legal obligations (TCPA, CTIA Messaging Principles, tax law).
For our legitimate interests (security, service improvement), when they do not override your rights.

4. How We Share Information

Recipient Type	Purpose
Carriers & Messaging Providers	Deliver, route, and log SMS/MMS traffic.
Cloud Hosting & Analytics Vendors	Store data, generate usage analytics; bound by confidentiality agreements.
Payment Processors	Handle credit‑card or ACH transactions; we receive only tokenized references.
Regulators or Law Enforcement	When required by subpoena, court order, or to meet TCPA/CTIA audits.
Business Transfers	In a merger, acquisition, or asset sale, data may be transferred subject to this Policy.

We do not sell or rent personal information to third parties.

5. Data Retention

Data Type	Retention Period
Opt-in/Opt‑out logs	5 years (per CTIA guidelines)
Message transcripts & call recordings	24 months, then anonymized or deleted, unless needed for a pending dispute
Billing & tax records	7 years (IRS requirements)
Website logs (IP, device type)	90 days for security, then aggregated

You may request earlier deletion where legally permissible (see Section 7).

6. Security

TLS encryption for messages in transit between our infrastructure and service providers.
AES‑256 encryption at rest for databases.
Role‑based access controls; employees access data only on a need‑to‑know basis.
Annual penetration testing and SOC 2‑aligned controls.

No system is perfectly secure; you use the Service at your own risk.

7. Your Choices & Rights

Choice / Right	How to Exercise
Opt‑out of SMS	Reply STOP to any message.
Access / Portability	Email privacy@techhelpline.example with the phone number used.
Deletion	Email privacy@techhelpline.example; we'll remove eligible data within 30 days.
Correction	Text or email corrected details; we'll update records.
U.S. State Privacy Laws (e.g., CCPA/CPRA, VCDPA)	Residents can exercise rights above without discrimination.

Identity verification (via match‑back to your phone number) may be required.

8. Children's Privacy

The Service is not directed to children under 13. If we learn we've collected such data without verifiable parental consent, we will delete it promptly.

9. International Data Transfers

We store and process data in the United States. If you access the Service from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S.

10. Changes to This Policy

We may update this Policy periodically. Material changes will be announced via SMS ("POLICY UPDATE" message) or on our website. Continued use after the effective date signifies acceptance.

11. Contact Us

Phone/Text: (321) 536-9929
Email: team@care-connect-tech.com